Returns & Exchanges
Puffco offers a 30-day return policy for unused, unopened products purchased directly from our website to ensure you receive the highest quality vaporizing experience. Please note that for hygiene and safety reasons, used devices and accessories cannot be returned for a refund.
Verify Eligibility
Ensure your item is in its original, sealed packaging and was purchased within the last 30 days from Puffco.com.
Submit a Request
Contact our support team through the official Help Center to receive a Return Merchandise Authorization (RMA) number.
Pack and Ship
Securely package your items with the RMA number clearly marked on the outside and use a trackable shipping service.
Inspection and Refund
Once our warehouse inspects the returned goods for tamper-evident seals, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing